🔁 Refund and Return Policy at Sas Spirituele Wereld
At Sas Spirituele Wereld, we place great value on customer satisfaction. In this Return and Refund Policy, you will find out how we handle returns of products or cancellation of services. This way, you know exactly what to expect when ordering through our spiritual webshop.
📦 Refund and Return Policy for Physical Products
Return period: You have the right to cancel your purchase within 14 days after receipt without giving a reason. This applies to physical products such as spell jars, card decks and other tangible items.
Exceptions: Digital products, personalized items and spiritual services (see below) cannot be returned unless there is a defect.
🔮 Exceptions within the Refund and Return Policy for Spiritual Services
For the following services no refund or return is possible:
- Oracle Cards
- Animal Intuition Reading
- Dowsing
- Remote Healing Sessions
- Connecting with Your Inner Child
- Connection with Magical Beings
These services require a significant amount of energy, preparation, and time. Due to the personal nature of these sessions, we therefore cannot offer refunds for these specific services.
✅ Conditions for Returning Physical Products
- The item must be in its original condition and packaging, unused and undamaged.
- For products that are no longer sellable due to use or damage, we reserve the right to refuse a refund.
- Return shipping costs are at the buyer’s expense, unless the product is defective or incorrectly delivered.
📬 How do you return a product?
Contact our customer service team within 14 days after receipt of your order via contact@sasspirituelewereld.nl including your order number and reason for return.
Send the product back to the return address provided by us. We recommend keeping proof of shipment in case the package goes missing.
Upon receipt and inspection of returned items, we will issue a refund within 14 days.
💳 Refunds
- Method: Refunds are processed through the original payment method.
- Term: Within 14 days after receipt and inspection of the product.
- Shipping costs: Only refunded if the entire order is canceled.
⚠️ Defects or errors
If you receive a defective or incorrect item? Please contact us within 14 days via contact@sasspirituelewereld.nl. We will provide an appropriate solution, such as replacement or refund (including shipping costs).
ℹ️ Questions?
Do you have any questions about our return and refund policy?
See also our Frequently Asked Questions or contact us via contact@sasspirituelewereld.nl.
Want to know more about your legal rights when purchasing online? Visit ConsuWijzer.nl.
We hope this refund and return policy gives you clarity regarding your rights and obligations as a customer at Sas Spirituele Wereld.