Complaints procedure – Sas Spirituele Wereld
At Sas Spirituele Wereld, we believe it is important that you are satisfied with our products and services. However, it may happen that you are not satisfied somewhere. That’s why we have established a clear complaints procedure. This way, you know exactly what to do if you have a complaint.
How do you submit a complaint?
You can easily contact us if you have a complaint about a product or service.
✉️ Email: info@sasspirituelewereld.nl
📞 Phone: Via the details on our Contact Page
Always mention in your email:
- Your name and contact information
- Your order number (if applicable)
- A clear description of the complaint
- Photos or other evidence if applicable
What happens after you submit your complaint?
After receiving your complaint, you will receive confirmation within 3 working days. We let you know that the complaint is being processed and who your contact person is.
Within 14 days, you will receive a substantive response from us. If handling takes longer, you will be promptly informed of this.
Solutions for complaints
If your complaint is valid, we look at an appropriate solution:
💎 Product replacement
💎 Possible repair
💎 Refund if replacement or repair is not possible
Note: For spiritual services such as Oracle Card Readings, Animal Communication Sessions, Pendulum Work, or Distance Healing Sessions, there is no right to a refund, because these services are personal and energetic in nature.
Dispute Resolution
Are you not satisfied with the handling of your complaint? Then you can submit your complaint to an independent body.
For more information, please visit:
🔗 www.degeschillencommissie.nl
or via the European platform:
🔗 https://ec.europa.eu/consumers/odr/